Privacy notice

The protection of your personal data is important to us. Processing is carried out exclusively within the framework of the legal provisions, especially the General Data Protection Regulation (GDPR).

This website is operated by a natural person.

• [Your name]
• [Address]
• [Email address]

This website is operated on servers in Germany.

Processing is carried out in the interest of secure and stable website operation pursuant to Article 6(1)(f) GDPR.

Direct physical access to the servers by users or third parties is not intended.

When this website is accessed, data is collected automatically.

• IP address
• Date and time
• Browser type and version
• Operating system
• Referrer URL

This data serves exclusively the technical provision of the website and its security.

It is not merged with other data.

Legal basis: Article 6(1)(f) GDPR.

This website provides functions of a software-as-a-service platform.

Within the scope of its use, personal data may be processed where this is technically required.

Processing takes place exclusively to provide the functions and within the scope of use by the respective user.

Legal basis: Article 6(1)(b) GDPR and Article 6(1)(f) GDPR.

The platform may process data from existing systems, especially from areas such as:

• IT service management (ITSM)
• Helpdesk systems
• Ticket and issue tracking

Processing takes place exclusively on the basis of the data provided or connected by the user.

There is no independent access to external systems outside the respective usage context.

Microsoft Azure services may be used to provide certain functions, especially AI-supported evaluations.

This may involve processing of data by Microsoft.

Processing takes place on the basis of Microsoft's privacy provisions:

• https://learn.microsoft.com/de-de/azure/privacy/

Use only takes place to the extent required for the respective function.

Legal basis: Article 6(1)(b) GDPR and Article 6(1)(f) GDPR.

Before embeddings or AI-supported evaluations are created, content may be minimized, filtered, pseudonymized, or redacted where technically and contractually intended.

The goal is to transfer only the context required for the respective function.

If retrieval or vector-based search components are used, they are intended to be kept tenant-isolated and separated from the primary operational data layer.

Vector data serves retrieval and context preparation and does not replace the primary record of the operational source data.

Where technically available, regional or EU data zone deployment variants are preferred over global deployment types.

When external services are used, transfers to third countries may occur.

This only takes place in compliance with the legal requirements under Articles 44 et seq. GDPR, especially by using appropriate safeguards.

Personal data is stored only for as long as this is necessary for the respective purposes.

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Objection

You have the right to lodge a complaint with a data protection supervisory authority.

Appropriate technical and organizational measures are taken to protect data against loss, misuse, or unauthorized access.

This privacy notice may be updated.